Queen's Hospital

Queen's Hospital 2024-04-24 Person 4 5 0

In my experience I found the team very efficient and well organised whilst maintaining a caring and friendly approach.

I did have some issues with appointment mix ups.

Queen's Hospital 2024-04-24 Person 5 5 0

Appointment conducted on time, and everybody involved seemed to be interested at all times.

Nothing I can think of.

Queen's Hospital 2024-04-24 Person 4 5 0

Always good

Need to call names louder as I was round the corner and didn’t hear my name so ended up being last patient

Queen's Hospital 2024-04-24 Person 5 5 0

Very good service and professional staff. Felt safe , comfortable and looked after. My doctor of that day was Ms Alina Unipan together with the assistant very good service, thank you so much!

Nothing to add

Queen's Hospital 2024-04-24 Person 1 5 0

10 hours waiting to be seen by the doctor and that’s for 76 year old woman who can not sit for so long because she had a spinal surgery a month age . She was crying.

More doctors at A and E . Real doctors who can make decisions and speed up the process. That’s a disaster to make people to wait for 10 hours.

Queen's Hospital 2024-04-24 Person 1 5 0

I checked in with reception who were courteous and polite. I firstly was told to sit in a certain area which later I found out was the wrong place . I thought I heard a nurse say my name however when I went up to him he said no it wasn’t me . So 2 hours later I checked with reception once more and they told me the Dr has discharged me back to my GP . Apparently they couldn’t find me ! When I was sat there for over 2 hours . They apologised and said I would be called in if there was a cancelled appointment, I am still waiting for that call .

Call out my name correctly and seat me in the correct area .

Queen's Hospital 2024-04-24 Person 5 5 0

I/we were treated very well from arrival to departure

Nothing comes to mind

Queen's Hospital 2024-04-24 Person 2 5 0

I arrived at 0945 hrs for a 11am appointment. Because I cannot walk for any distance without extreme pain I asked if I could have a wheelchair to take me to Outpatients 4. I waited 45 minutes and decided I would miss my appointment if I did not walk to Outpatients 4. Which I did. The Doctor booked me for an operation but told me that the indications I had received since being registered on 7th November 2023 were incorrect. As someone displaying severe symptoms I would probably have to wait another six months.for the operation. Otherwise I might have to wait two years.. I indicated that I would be available at short notice in the event of a cancellation but nothing is being done to obtain my record from the Cardiology Unit at Basildon Hospital to enable this to take place. Not impressed overall. Brian Hughes, MBE

You could ensure that wheelchairs were available for patients with mobility problems. You could be more proactive and ignore emails sent to you ( Julie Smith). My late wife was a Director of a University Foundation Trust Hospital and she would never have been so unresponsive. A Lecture Theatre has been named after her at her NHS Hospital

Queen's Hospital 2024-04-24 Person 4 5 0

Because it’s true.

Suck to better appointment timing As I was over an hour later then expected.

Queen's Hospital 2024-04-24 Person 3 5 0

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